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COVID-19 Update - Please note, in consideration of COVID-19, all of the national courier services are altering their service levels to take additional precautions against COVID-19. The health and safety of our customers, delivery partners, and employees are of great concern to us right now and we are carefully following the protocol. Please note that we would like to make all customers aware of these circumstances in advance of deliveries being made so that you can plan accordingly. If you need your package earlier or at a certain time please don't hesitate to contact us, thank you for your understanding.
Orders that do qualify for Free Shipping will receive Value Shipping Service:
Free Shipping Orders over $60 or more MUST ONLY include the following type of products: Markers, Pens, Stamps, Dies, Stencils, and Embellishment.
Free Shipping Orders over $95 or more on our entire site regardless of product type.
Orders under $95 will be charged one flat shipping fee:
Where's my package? If your package was scanned delivered by the courier and you have not received the package please follow the steps below:
1. Please check with your household member. Through our experience, many times the package(s) has been brought in by a family member.
2. Speak to your postman or contact your local post office.
3. Contact our team within 7 days from the scanned delivery date from the courier so our team can further assist you.
Coupon/Promo Code/Gift Card - You can only use one coupon, promotion code, or account credit per order. Please click on View Instruction for a demonstration of how to add the coupon/promo code/gift card(View Instruction)
International Buyer Shipping & Handling
In compliance with the Copic manufacturer, Too Corporation, we may only ship the Copic line to addresses in North America, the Caribbean islands, and the Hawaiian Islands, not including Oahu. Only Non-Copic products will be shipped internationally.
If you continue to place an order, we will cancel your order and a 3% transaction fee will be charged to your credit card. Therefore, please do not order if you are not in North America, the Caribbean islands, and the Hawaiian Islands, not including Oahu.
Even though we cannot provide our international buyers with free shipping service, we will only charge our international buyers actual shipping fees that we are charged by USPS (United States Postal Service) or UPS. No More No Less. No Handling Charges on any Order.
All international orders over $300 will require additional verification and we can only ship to the billing address.
International buyers, please remember that MarkerPop.com is not responsible for your country's customs/taxes and import regulations. Customers are responsible for any applicable taxes, the duty of their country, and the address they provided to us. Once a package reaches your country it will be processed and handled by the foreign Customs for an appropriate clearance process. Your package will then be delivered by the partnering local Post Office. Once again, please remember to check with your local customs office for details of your customs/taxes for the country you want the item to be shipped to. If you decide to refuse any shipments from MarkerPop.com, you are responsible for the original shipping cost to you, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to MarkerPop.com. This amount will be subtracted from your merchandise refund.
International Shipping Delivery Time:
Affordable International Shipping Option:
1. €24.95 - €29.95 USPS Priority Mail Flat Rate Box/Envelope International - Deliver within 6-10 business days.
2. €21.00 - €38.00 USPS First Class Mail International - Deliver within 1-8 weeks.
If you would like this option, please place your order, and in the additional comment let us know which method you select. When our staff process the order we will provide the necessary refund to your credit card account within 24 hours. If you have any questions regarding our international shipping service please don' hesitate to contact us at [email protected]
MarkerPop.com now accepts Visa, Mastercards, Discover, and PayPal (PayPal accepts American Express), the safer, easier way to pay online. Speed through checkout whenever you shop online. Plus, pay with your credit card without exposing your credit card number.
If you are not completely satisfied with your purchase, we are happy to accept your unused product in its original condition within 14 days for a refund (excluding Clearance, My Favorite Things, and Final Sale item(s)). Simply follow the guideline below.
Return Your Purchase
Shipping & Handling fee is Non-Refundable as these are paid out to the shipping carrier. If you have received Free Shipping service from MarkerPop in addition to our return policy all returns will incur exact shipping costs and are subject to a €2.50 handling fee.
If there is something that we haven't answered here please feel free to contact us at [email protected] for further assistance.